Pop Meals Customer Support
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Knowledge base
Ordering with Pop Meals
Placing Orders
3
What is on the menu?
How do I place an order?
What are our delivery time-frames?
The Delivery
Delivery Instructions
3
Can the food be left at reception?
Can the rider wait for me at this area?
Can the delivery rider come up to my floor?
Delivery Area
3
How much does food delivery cost at Pop Meals?
Do you deliver to my location?
How do I key in my address?
Problems
3
I received the wrong dish/box?
What if the rider doesn't have change? Should I pay him the amount or can I pay for next purchase?
I didn't receive my food!
Tracking
1
Can I track the delivery of my food?
Changes and Cancellations
4
How do I change my address?
Can I change the delivery time?
How do I change my telephone number?
How do I cancel my order?
The Payment
Refunds
1
How do I request to refund my order?
Receipts & Invoices
1
I need invoices/ receipt for my order.
Methods
1
Payment Method
Referrals, Vouchers & Gift Cards
3
How do I share my referral link ?
I have a reward code. How do I redeem?
I havent received the discount !
The Food
Special Requests
1
May I request for changes / customise my order ? i.e make it less spicy?
Drinks & Snacks
1
What is the shelf life for my cold pressed juice?
Taste
1
I want to share feedback about my meal
Safety
1
Is Pop Meals certified Halal?
Quality
2
Can you give me a breakdown of the calories in my meal?
The food I received is different from the picture on the app/website
Enviromentalism
0
Pop SELECT Club
SELECT Club know-how
11
How do I sign up?
How long can I use Pop Select?
What payment method can I use?
When is my membership activated?
Help! I am unable to see the personal button/discounted prices. What should I do now?
View all 11
Contact Us
Working with Pop Meals
2
I wish to be a part of the Pop Meals team.
I wish to join as a Rider.
Contact Us
1
Contact Us
Eating with Friends and Colleagues
Pop Meals for a Home Celebration
0
Partnerships
0
Pop Meals for an Office Function
1
Is there a sample I can get before I order for a group?
Customer Service Experts
Care Team
1
Feedbacks, Issues or Compliments